Product Analyst

Full Time On Site (Full Time) @PTC in Other
  • Pune View on Map
  • Post Date : December 16, 2021
  • Apply Before : January 15, 2022

Job Description

ob Description of the positionProvide technical assistance to customers, investigate thoroughly on the issues reported for PTC’s products and address related questions. Guide or provide general best practices following quality management procedures.

Utilize PTC’s case management tool to log issues, track associated status and related activities following the Service level targets.

Create, improve and publish knowledge articles for re-use by PTC customers, employees and other relevant stakeholders

Opportunities to train, mentor, as well as participate in training programs

Candidate must demonstrate a willingness to be proactive as well as to be independent in order to take new challenges and initiatives

Identify and recommend product and support training opportunities for the support teamYour Impact

Describe why this job exists and how the individual will make a difference and contribute to PTC’s overall goals.Will be responsible to accelerate PTC’s customer’s success following quality management guidelines and to above and beyond the expectations when possible by providing Technical Expertise and knowledge that helps customers achieve business outcomes with PTC SoftwareYour Team

Describe the team this individual will be part of and how they fit into the overall company.The individual will be part of a highly experienced and energetic Windchill PLM support team located in Pune, India and will support customers across North America and Europe.

The candidate will deliver technical solutions and help to customers who will develop in class products and help them realize the value of the PLM and Retail products or solutions provided by PTCYour Day-to-Day

What are some of the things this person will be responsible for on a day-to-day basis?

  • Provide support services to assist customers and field staff with the configuration and troubleshooting of PLM applications or solutions like Windchill.
  • Opportunities to train, mentor, as well as participate in continuous training programs
  • Build expertise of PLM applications like Windchill & FlexPLM
  • Strong mindset towards following the ISO 9001:2015 and Quality management procedures provided by the organization
  • Creating software configurations, replicating issues using cloud or on-premise environments, troubleshooting, investigation of technical problems and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customer
  • Utilize PTC’s case management tool to log issues and track associated statuses and related activities.
  • Create and publish knowledge articles for re-use by PTC customers and employees
  • Collaborate with other offices worldwide to provide first class Support for mission-critical customers

Must-Have Skills (3-5 bullet points)

What are the things that cannot be taught or learned within the first 6-12 months of starting their job?

  • Bachelor’s degree in Computer Science, Information Systems, Statistics, Mathematics, or similar fields.
  • 0-3 years’ experience in a similar support services or software development field i.e. hands on/practical/business environment that utilizes technical and soft skills
  • Object oriented programming background using Java
  • Strong verbal and written English communication skills

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