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Card Operations – NDR

Full Time On Site (Full Time) @Slice in Operations
  • Bengaluru View on Map
  • Post Date : January 16, 2022
  • Apply Before : February 15, 2022
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Job Description

About the role

In this role, you will have the opportunity to be a part of the Card Business team and involved in the outbound calls for fetching details from the slice users for card delivery. This role will also involve a lot of collaboration with several teams inhouse.

What You will do

  • Handle the daily operations of the on customer card delivery calling process.
  • Handling NDR calls on weekends (Rotational)
  • Handling RTO calls and making sure the cards are dispatched as per the set timelines.
  • Maintain the data transparency between the Card business team & other dependents at the organizational level.
  • Regular interactions with other team members.
  • Set up new processes on customer calling and getting new ways to collect the details.
  • Update team and provide resolution to the customers and maintain the grid.

What you will need

– Any undergraduate degree (BE/B.Tech) with experience of 0-2 years.

– Hands-on experience with Microsoft Excel.

– Good communication and interaction skills.

– Good at Problem-solving & Decision Making.

– Adaptability & capability to learn new processes sooner.

– Additional language will be an advantage

Life at slice

★ An extensive medical insurance that looks out for our employees & their dependants

★ Highly competitive salaries

★ Flexible working hours

★ Tailored vacation & leave policies for all important moments

★ A reward system that celebrates hard work and milestones throughout the year

★ Learning and upskilling opportunities

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