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Business Analyst – Lead

Full Time On Site (Full Time) @Sprinklr in Information Technology
  • Gurgaon, Haryana, India View on Map
  • Post Date : September 18, 2021
  • Apply Before : October 18, 2021
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Job Description

About the job

As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2500+ employees helping the world’s most valuable enterprises make their customers happier. Learn more about our culture and how we make our employees happier through The Sprinklr Way .

Who we are : At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn. Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together Ð across social, marketing, advertising, research, and customer care Ð to manage customer experience at scale. Most exciting, Sprinklr works with 50% of the Fortune 500 and nine of the world’s 10 most valued brands, including McDonald’s, Nestle, Nike, P&G, Shell, Samsung, and Visa.

At Sprinklr, we’re customer obsessed, treat one another like family, and take extreme pride in who we are and what we’re building Ð it is core to who we are as a company.

What You Will Do

  • Work closely with the Product Management team to improve product adoption
  • Use product usage data to understand customer pain points and recommend possible solutions to the product team
  • Work closely with product management & engineering teams on new features research, POC with clients & benchmarking with competitors
  • Constant learning and collaborating with the team to develop best practices on product configuration with direct exposure in working with biggest consumer, business & technology brands across the globe.
  • Configure the Sprinklr product for various brands and industries following high standards of delivery and quality
  • Work as a team to understand product adoption by various brands and establish standard practices to improve adoption

What makes you qualified ?

  • Degree in engineering/management
  • Ability to work in a highly challenging startup environment by maintaining high standards of accuracy in terms of quality & quantity
  • Strong ownership and accountability
  • Excellent communication and presentation skills
  • Good Time management skills
  • Strong ownership and accountability
  • Ability to analyse data quickly to reach relevant insights
  • Understand client needs and map them to concrete solutions

Why you’ll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

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