team@referralroom.in; thereferralroom@gmail.com

Analyst – B.COM/ BBA Freshers

Full Time On Site (Full Time) @KPMG in Other
  • Gurgaon, Haryana, India View on Map
  • Post Date : January 8, 2022
  • Apply Before : February 7, 2022
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Job Description

Roles And Responsibilities

  • Coordination and ownership of all aspects of scheduled training events
  • Pre-approval process duties:
    • Enter courses in MCL (Master Course List) on SharePoint site
    • Create course, classes and validate classes in Focus (Saba LMS)
    • Review pre-delivery documents and follow up with appropriate L&D team if incomplete
    • Review re-submitted pre-delivery documents
    • Setup planners for virtual classes
    • Update Build Grid with class numbers and deep links
    • Monitor and manage registration changes
    • Retrieve attendance documents
    • Review post-delivery documents and follow up with appropriate L&D team if incomplete
    • Review re-submitted post-delivery documents
    • Approve/ Deny pre-delivery and post-delivery training requests
  • Appropriate handling of participants and suppliers queries and complaints by phone, email or face to face, in line with the agreed SLAs and Quality framework
  • Effective customer service and relationship management across a range of stakeholders
  • Operational administrative duties to include:
    • Booking and confirmation of events in line with occupancy requirements
    • Sourcing and confirmation of suppliers, facilitators and venues
    • Provision of print and materials
    • Communication with learners, suppliers and venues throughout all processes
    • Post event evaluations, billing and invoicing
    • Uploading of learners to multiple online programmes/platforms and managing access permissions
  • Ability to follow standard processes and identify and report any potential issues, understanding when to escalate
  • Ensure all requirements are adhered to through compliance with all appropriate policies and procedures

Skills And Experience

  • Effective communication, ability to articulate in both written and verbal communication to a variety of stakeholders, including participants, guest speakers, suppliers, senior managers, Directors and Partners
  • Strong attention to detail and investigative nature to ensure all elements of delivery are taken care of and all data collected is accurate
  • Proven track record of delivering excellent customer service and going the extra mile
  • Ability to think on your feet with excellent innovation and problem-solving skills
  • Analytical approach to work, good innovation and continuous improvement
  • Ability to work on own initiative, prioritise own work, deliver to deadlines and thrive under pressure
  • Self-Motivated
  • Adaptable and flexible
  • Takes ownership of issues and sees them through to resolution
  • Good IT skills and working knowledge of MS office – Excel, Word and Outlook
  • IT literate, proven experience of working with multiple systems

Desirable

  • Experience of working in an operational / contact centre environment
  • Experience of effective relationship management
  • Experience in a financial environment
  • Has worked successfully in a target driven environment

Competencies

  • Teamwork
  • Work planning and organisation
  • Integrity
  • Accountability
  • Driving results
  • Resilience
  • Interpersonal effectiveness
  • Decision making
  • Customer focussed
  • Creative thinking and continuous improvement
  • Quality approach
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